Customer information

Frequently Asked Questions

The practical details behind ordering, receiving and using a LegendMural wall sticker.

What sizes are available?

Compact is 30 cm on the longest side and costs €35 including VAT. Statement is 45 cm on the longest side and costs €45 including VAT. The artwork keeps its original proportions, so the other dimension depends on the design.

Which size is the default?

Statement (45 cm) is the default and recommended launch variant. You can choose Compact or Statement on the product page before adding the product to your cart.

What material do you use?

LegendMural products are printed as matte vinyl wall stickers. The matte finish is intended to reduce glare and create a clean wall-art appearance.

Where do you ship and what does it cost?

Netherlands shipping is €4.95. EU shipping is €9.95. United States shipping is €9.95 tracked. Shipping is free from €69 after discounts. See the Shipping page for the full current policy.

How can I pay?

The launch checkout uses PayPal. The final amount is calculated server-side from the current product, discount and shipping rules before you are redirected to PayPal.

Does LEGEND10 work?

Yes. The public launch code LEGEND10 applies a 10% discount. The €69 free-shipping threshold is evaluated after the discount is applied.

Can I return an order?

Standard catalogue purchases generally have a 14-day statutory withdrawal period for consumers. Different rules can apply to products made to your specifications or clearly personalised. See Returns & Withdrawal for the complete process and your rights.

What if my order is damaged or defective?

Contact us through the website contact form with your order reference. Your statutory rights for defective or non-conforming goods are separate from the change-of-mind return process and remain unaffected.

Can I request a custom mural?

Yes. Use the Custom mural or contact option on the website to discuss the request. If the final product will be made to your specifications or clearly personalised, any effect on the statutory withdrawal right must be explained before you place that custom order.

Last updated: 15 August 2026. This page describes the current LegendMural launch configuration and does not limit statutory consumer rights.